Can I place orders by phone?

Absolutely!  We accept phone orders toll-free at 1-888-89-BRIDAL (1-888-892-7432). Our Bridal Assistants are available Monday through Friday 9AM to 8PM CST and Saturdays 10AM to 3PM CST.  Please call us!

Can you expedite my order?

We offer standard shipping and expedited 2 day shipping.  Please check out more information on Shipping here.

What are my payment options?

Orders can be placed online using PayPal, Visa, MasterCard, American Express, Discover, Diner’s Club, or JCB International Cards. At this time, we are not accepting checks or money orders.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Texas.

Do you have a minimum order requirement?

Bridalvaganza™ has no minimum order requirement. 

Why do you ask for my event date?

Your event date is used to best help you with your shipping options and for research purposes. 

How do I check the status of my order?

You will receive an email with your tracking information.

Will I get an email confirmation after I place my order?

You will receive two email confirmations after you place your order.  The first will be to confirm your order has been received. The second will provide tracking information once your order has been shipped.

How do I make changes or cancel my order?

Please contact us immediately if you need to make changes.  Once an order is in processing, no changes can be made.

What is your return and exchange policy?

We hope you will love our products!  We understand that returns or exchanges sometimes happen.  Please read further about our Shipping & Returns details here.

Do you charge restocking fees?

We only charge restocking fees if it is required by the vendor.  Please call us for more information at 1-888-89-BRIDAL (1-888-892-7432).

What if some items are damaged when I receive my order?

We inspect each item carefully before shipping them to you. In the event of damage, please contact us immediately so that we may help you.  For additional information, please read more here

When will my order ship?

In stock items generally ship within 24 to 48 hours of ordering.  Please note we do not ship on Saturdays, Sundays, or holidays.  For additional information, please read more here.

Do you ship to post office boxes?

Unfortunately, we cannot ship to PO Boxes. 

Do you ship to APO/FPO addresses?

Unfortunately, we cannot ship to APO/FPO addresses. 

Do you ship to Canada?

Not at this time.  However, we hope to offer this option in the future.

Do you ship internationally?

At this time, we do not ship outside the U.S. and U.S. territories.

What is your contact information for the press?

All press inquiries should be emailed or addressed to the following address: press@bridalvaganza.com.

I am a vendor. How do I submit my products for consideration?

We would love to hear from you!  Please email us at info@bridalvaganza.com

Where can I read feedback from your customers?

We are currently gathering a testimonials page!

Are online transactions on your site secure?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.